Q: Tanner,
I just recieved a Negative Feedback from a lady I sold a camera to last week. She recieved the camera and imediatly went and posted a negative feeback for me stating that the product was not as described in the ad. She never even contacted me first to tell me there was a problem or that she wanted a refund.

I dont think that my camera was misrepresented in the ad and I have a refund policy that was posted on the same ad. I would have been happy to return here money if there really was a problem, but she never even gave me a chance.

What do I do in this situation? Is there any way I can get that negative feedback removed?

Need advice,

James

A: Don’t you hate when that happens!!!!!

Is the person a “newbie”? This quite often happens when someone is new and nervous. You know the type that sends four emails between 11:30pm and 11:45pm on a Saturday night and doesn’t know why you didn’t respond.

Your first step is to count to ten and do a few deep cleansing breaths to remove any traces of revenge chemicals that are flowing through your veins.

Next, contact the person. Try to find out what happend and what went wrong.

If you solve the mystery and the person and you come to an agreement then good. If the person is a newbie, then try to explain that it is bad eBay manners to give a negative without warning.

It is very difficult to get eBay to remove a negative feedback. Click on the following link to read their policy for doing so. Read the rest of this entry »

Its amazing how many people do not keep track of their auction profits correctly. I would venture a guess and say that over 70% of the people selling on eBay are only guessing about their profits. A good majority of that 70% are probably losing money and they don’t even know it.

eBay has several so called hidden fees that will jump up and bite you if your not looking. When I started using ProfitCalc I found out that I was paying over $500.00 in fees each month, but by using ProfitCalc to structure my business, I was able cut my fees by 40% therfore saving $200.00 a month…thats $2400.00 a year that I can now put into my pocket. Read the rest of this entry »

The following information was sent to me from eBay’s marketing people and I wanted to share it with you.

Use Optional Features

A recent study by the Parthenon Group indicated how powerful eBay’s optional features were in raising margins & profits on eBay.*

Bold featuring increases final price by 24% and bids by 23% on average (the most effective feature overall for the $1.00 cost).

Highlighting increases final price by 15% and bids by 12%.

Gallery featuring increases final listing price by 11% and bids by 15%.

Featured Plus! Listings increased final price by 47% and bids by 65%.

Many sellers develop a features usage strategy by monitoring listings in the categories they sell.

Maximize your eBay Store:

Try listing items with a lower average sales price in your eBay Store. This will also allow you to merchandise these items using the Merchandising Manager feature (offered through Featured and Anchor Stores) and take advantage of the Store Inventory’s lower cost insertion fee.

In addition, opening an eBay Store can significantly increase a seller’s gross sales on average, a seller realizes a 25% incremental increase in gross merchandise sales (GMS) after opening an eBay Store.*

Try New Listing Strategies

Try multiple selling formats among your product types. Fixed Price auctions, multi-item BIN, wholesale lots and other item “groupings” can help allay high costs. Reduce your cost of doingbusiness on eBay by testing and integrating $1 No Reserve listings into your selling strategy. Start items (or a portion of item listings) at a low price, such as $1 No Reserve. Often times, these items sell above retail value due to the excitement a low starting price causes in the marketplace. Read the rest of this entry »

PowerSnipe is a bidding and auction sniper online service
tool used to snipe and win eBay Auctions. eBay auctions are
often lost in the last few seconds of the auction because the
majority of people wait until the last seconds to place their
bids. PowerSnipe is an online service that securely bids for
you in the final moments, giving you a better chance of winning.

I have used or tested almost all of the various auction sniper
tools available and I must say that Powersnipe is by far the
best of the best. It is no the cheapest sniper out there, as you
pay one flate fee for all your snipes. However they do not charge
a per auction or percentage fee. Read the rest of this entry »