Growing Your eBay Customer Base

June 27th, 2009 by Terry Johnson
by Mark Randall

The overwhelming majority of members who buy things on eBay are customers. But as any successful eBay seller realises, they aren’t just customers. You must remember that the customer is king, the key to maintaining a good feedback rating, and the key to repeat business that can keep an eBay fundraising effort profitable. Cultivating ongoing relationships with satisfied buyers is the key to a sustainable business.

To those who sell on eBay to benefit nonprofit causes, customers are even more special: they are donors as well as buyers. They’re people who keep you going and make your activities possible. As anyone who has participated in one of eBay’s community forums can tell you, the internet is a wonderful place to develop close relationships with individuals who share a common goal or interest, in other words, develop relationships with a wide online community.

On eBay and the web, caring for and feeding donors is as important as it is in the offline world. eBay gives you several ways to maintain good relations with other members. The most important is eBay’s well-known feedback system, which rewards trustworthiness and punishes dishonesty.

You can also volunteer information that helps your donors providing them with the URLs of web sites they might like to visit, on eBay or elsewhere, or answering questions on the message boards. At the very least, you’ll gain the respect of your donors by responding quickly to e-mail inquiries, and making payment and shipping easy. It’s all about helping people to do the right thing.

Customer Support

If you’re affiliated with a nonprofit, you already know about growing your donor base. It boils down to being nice to your donors: inviting them, feeding them, rewarding them, and giving them special access and possibly other perks.

On the web (and by extension, on eBay), looking after donors is the same as providing a high-Ievel of customer service. But customer service on the Web is different than in other venues.

Nonprofits, like other organizations that sell on eBay or online, need to take into account the special way online consumers behave. In the traditional offline world, customer service is a matter of answering questions and solving problems with orders. Customer service representatives make themselves available to field questions and problems as they arise.

Customer care on the web isn’t a matter of publishing a phone number or e-mail address and waiting for consumers to send you questions. Such basics are important, but it’s more a matter of making information easily available to buyers. The customer is in charge on the internet, not the seller. Customers choose to view your items for sale or visit your web site; they choose to make a bid or a donation, or go elsewhere with their money.

Many eBay sellers who receive questions from prospective bidders answer those questions quickly. But they go a step further, too. They also publish the questions and answers as additions to their sales descriptions. This reduces the number of similar questions you receive, which saves your volunteers some time; it also raises the level of customer service you provide, which makes prospective buyers more likely to purchase from you.

When you receive a question from a prospective buyer through eBay’s message system, you have the option of simply responding to the buyer privately, or adding the question and your response to the body of your sales description.

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Classic car - Era of change

June 27th, 2009 by Jack Michaels
by Jack Michaels

The term classic car is used to denote those cars which were manufactured before the year 1959. The exact definition is highly subjective as there are different set by different car manufacturers, critics, automobile clubs and associations across the world. Overall most of us consider old cars to be a part of a classic car collection.

The classic car is defined as a distinctive automobiles built during the Pre World War 2 era beginning after the Great Depression of 1929 till the emergence of the modern era of automobiles in the 70s. The classic car era can be divided into two categories, the pre war era and the post war era.

Before WW II, the most popular cars were the one that had inbuilt fenders and bodies were compact. However, during and after the war, sedan type cars with boots in rear gained popularity. As the war end was nearing, a new trend had hit the society. Cars like touring cars, phaetons and runabouts did not last long and were removed from the roads and that saw the end of year of classic car manufacture.

The running boards, wings, and headlights gradually got incorporated in the body of the car. A number of technological developments took place during this time such as the all synchromesh gearbox, V8 flathead engine, front wheel transmission, monocoque body V12 engines and so on. All these contributed to the development of the classic car. Near the end of the pre war era the number of car manufacturer declined due to the constant mergers and acquisitions of the small auto manufacturers by the giants.

Most popular of all classic cars in the before World War II phase were Alvis Speed 20, Rolls Royce, Citroen Traction Avant, Volkswagen, Bugatti Type 57 etc.

The Second World War influenced the then automobile industry. It is said that the second phase of classic cars begun after the end of the war. The end of war also marked the end of the period of the large gas sloshing automotive giants. This led to the beginning of grand tour vehicles, coupes and the sedans.

In this phase, requirement of family cars were felt. As a result, Ford Consul and Rover P4 were very popular cars during this phase. Beetle series by Volkswagen flooded the US and European market and had an immediate impact on common man. The unique shape and compact size helped it gain more popularity. It continued to reign the road till 2003 when finally Volkswagen chose to close down the manufacturing.

The popularity of family cars also led to the introduction of many small manufactures from other countries too like Japan. In the later years, these small companies gained tremendous popularity in the US and European markets too. Spacious Mini Model of the British Motor Corporation gained popular as another small car in Europe. This particular small car model proved to be for the small European streets.

The sports car is another section which saw some changes. A classic car can be a sports car as well. Ferrari 250 series or Porsche’s 356 Roadstar ruled the tracks and road of Europe.

Technical developments of classic car resulted in the form of inclusion of double wishbone suspension, uni-body shape; McPherson Strut suspension; twin V and boxer engines that took place in later years. To improve the performance of engines in terms of power and speed, upgradation and developments were also initiated from time to time.

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How To Sell On eBay - Getting Started From Home

June 25th, 2009 by Jesse Holmes
by Jesse Holmes

Many people want to work from the comfort of their own home. However, very few people know how to do it successfully. But the key factor to success in a home-based eBay business is to dedicate the proper amount of time and energy into it. You need to absorb all the information you can about selling on eBay. Once your eBay business is up and running, it can be very rewarding. However, getting it to that point can be very challenging.

The most common mistake that people make when they are first learning how to sell on eBay is that they will just jump in head first without looking. This can be a costly mistake, especially since the auctions are not free to place. Every auction you set up will cost you money. While the smaller auctions may only cost a few dollars this can quickly add up. And if you do not make enough money with your auctions then you are going to be stuck paying your eBay bill out of pocket.

Running a home eBay business will need your time and attention. There is a lot to learn. If you’ve decided you don’t want to take your time learning how to sell on eBay, then you may very well find yourself failing. If you are in need of additional money or you are looking to completely support your household, not knowing what to do is a huge risk that you’re taking.

You also need to dedicate a certain amount of time every week for researching product on eBay and seeing other sellers have for sale. While you don’t need to know everything right now inside and out, you need to have a basic understanding of the whole structure. Then, once you begin posting auctions, make sure you continue learning. The more you can learn the more money you will make.

If at all possible, it would be nice to find yourself a mentor that can personally teach you how to sell on eBay in the most efficient manner. Never pretend like you know it all. As soon as you do that there will be a policy change right under your nose and you won’t know about it until it’s too late. Keep your eyes and ears up and you should be fine. Learning how to sell on eBay is not hard but it does take a decent amount of time before you will get the hang of it.

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Are People Making Money Online With EBay?

June 24th, 2009 by Sonja Schuyler
by Sonja Schuyler

I am sure you have heard of eBay. If you have, you probably have seen the kinds of incomes people can make. Some people are making thousands of dollars per month on eBay.

Next time you are on eBay, take a look at how many PowerSellers there are. You will find quite a few. Consider that every single one of one of them must be making at least $1,000 per month. That is eBay’s requirement for becoming a PowerSeller.

EBay’s Silver PowerSellers make at least $3,000 each month. Gold PowerSellers make more than $10,000 a month. Platinum level is $25,000 a month. The top ranking is Titanium PowerSeller. To qualify, you must make at least $150,000 in sales every month!

The fact that these people exist gives you come idea of the income possibilities here. Most of them never set out to even set up a business on eBay. They simply started selling a few things, and then kept going. There are a lot of people selling things full-time on eBay. Some of them have been doing it for years.

On Ebay you don’t have to pay for anything besides stock. Everything else is pretty much pure profit. There is no business premises, staff, or anything else. There are multi-million dollar businesses making less in actual profit than eBay PowerSellers do.

You can use eBay to make a significant second income if you want to keep your job. You can pack up orders during the week and take them down to the post office for delivery each Saturday. There are few other things you could be doing with your spare time that have anywhere near that kind of earning potential.

EBay doesn’t care what you look like, if you are young or old, or where you live. Never a job interview and no commuting. If you can post items, you can do it.

If you have something reasonably cheap that you could sell, then you can sell it on eBay. You can always get discounts for bulk at wholesale or buy a job lot of something in-demand cheaply. Sell it on eBay, and you’re making money already, with no set-up costs.

The power of eBay is there is always someone who wants what you are selling. Since they have come to you, you won’t have to do anything to get them to buy it.

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